Privacy Policy
Effective Date: January 15, 2025
Last Updated: January 15, 2025
Version: 2.0
Introduction
At UNamesMart, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital services marketplace platform.
By using our services, you consent to the data practices described in this policy.
When you register and use our services, we may collect:
-
Account Information
- Email address (required)
- Username/display name
- Password (encrypted and hashed)
- Profile information (optional)
-
Payment Information
- Wallet transaction history
- Payment method preferences
- Billing information (processed securely through our payment providers)
-
Communication Data
- Messages sent through our platform
- Support ticket correspondence
- Notification preferences
-
Technical Information
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Access times and dates
-
Usage Analytics
- Pages visited on our platform
- Features used
- Transaction patterns
- Performance metrics
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session
- Remember your preferences
- Analyze usage patterns
- Improve our services
For detailed information, see our Cookie Policy.
2.1 Primary Uses
We use your information to:
✓ Provide Services
- Create and manage your account
- Process transactions and orders
- Deliver purchased digital services
- Provide customer support
✓ Platform Security
- Prevent fraud and abuse
- Detect suspicious activities
- Enforce our Terms of Service
- Maintain platform integrity
✓ Communication
- Send transactional notifications
- Provide order updates
- Share important service announcements
- Respond to your inquiries
2.2 Secondary Uses
With your consent, we may also use information for:
- Marketing communications
- Service improvements
- Research and analytics
- Personalized recommendations
3.1 Third-Party Service Providers
We share information with trusted partners who assist us in operating our platform:
Payment Processors
- Fapshi (mobile money transactions)
- Cryptocurrency payment services
- Wallet service providers
Essential Services
- Email delivery services
- Customer support platforms
- Analytics providers
- Security monitoring services
3.2 Legal Compliance
We may disclose information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
- Prevent fraud or illegal activities
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
4.1 Security Measures
We implement industry-standard security practices:
🔒 Encryption
- SSL/TLS encryption for data transmission
- AES-256 encryption for sensitive data at rest
- Encrypted password storage
🛡️ Access Controls
- Multi-factor authentication
- Role-based access permissions
- Regular access reviews
🔍 Monitoring
- 24/7 security monitoring
- Automated threat detection
- Regular security audits
4.2 Security Incidents
In the unlikely event of a data breach, we will:
- Notify affected users within 72 hours
- Report to relevant authorities as required
- Take immediate steps to contain the breach
- Provide regular updates on our response
5. Your Privacy Rights
5.1 Access and Control
You have the right to:
Access Your Data
- View your personal information
- Download your data
- Request data portability
Modify Your Data
- Update account information
- Change privacy preferences
- Correct inaccurate information
Delete Your Data
- Delete your account
- Request data erasure
- Withdraw consent
5.2 Communication Preferences
You can control:
- Email notification settings
- Marketing communications
- Push notifications
- SMS messages
5.3 Exercise Your Rights
To exercise these rights, contact us at:
6. Data Retention
6.1 Retention Periods
We retain your information for different periods based on data type:
Account Data: As long as your account is active
Transaction Records: 7 years (for legal compliance)
Support Communications: 3 years
Analytics Data: 2 years (anonymized after 6 months)
Marketing Data: Until you opt out
6.2 Deletion Process
When we delete your data:
- Personal identifiers are permanently removed
- Some data may be retained in anonymized form
- Legal or regulatory requirements may require longer retention
7. International Data Transfers
7.1 Cross-Border Processing
Your information may be processed in countries other than your residence. We ensure adequate protection through:
- Adequacy Decisions: Transfers to countries with adequate privacy laws
- Standard Contractual Clauses: EU-approved data transfer agreements
- Other Safeguards: Appropriate technical and organizational measures
7.2 Data Processing Locations
Our primary data processing occurs in:
- European Union (primary)
- United States (cloud services)
- Canada (backup systems)
8. Children's Privacy
8.1 Age Restrictions
Our services are not intended for users under 18 years old. We do not knowingly collect information from minors.
8.2 Parental Rights
If you believe your child has provided us with personal information, please contact us immediately at privacy@unamesmart.com.
9. Updates to This Policy
9.1 Policy Changes
We may update this Privacy Policy to reflect:
- Changes in our practices
- Legal requirements
- Technology updates
- Service improvements
9.2 Notification Process
For significant changes, we will:
- Email registered users
- Post notices on our platform
- Provide 30 days advance notice
- Update the "Last Updated" date
10.1 Privacy Inquiries
For privacy-related questions or concerns:
Data Protection Team
- Email: privacy@unamesmart.com
- Response Time: Within 48 hours
Data Protection Officer
- Email: dpo@unamesmart.com
- Phone: +237-XXX-XXX-XXX
Mailing Address
UNamesMart Privacy Team
[Physical Address]
Douala, Cameroon
10.2 Supervisory Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your privacy concerns adequately.
Additional Resources
This Privacy Policy is available in multiple languages:
🇺🇸 English | 🇫🇷 Français | 🇪🇸 Español | 🇩🇪 Deutsch
If there are discrepancies between language versions, the English version shall prevail.